Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tsthestore4@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tsthestore4@gmail.com.

Click here to arrange a return (it's super easy).

More Information:

Can I return an item? We take great care to make sure all the items we sell are in excellent condition and are as described, and we want you to be 100% satisfied with your purchase. If you find the clothes don’t fit or weren’t as you expected, we gladly accept returns, provided:

• The items are returned to us in their original condition within 10 days following delivery.

• Items sold as ‘never worn’ or 'brand new' are returned with the tag intact and are still new, unworn and unwashed.

You will be responsible for shipping the item back to us. Once we receive the return, you’ll be refunded the original price of the item(s) if they are in their original condition and all return criteria are met.

How do I return an item? 

Please use our returns centre here to arrange a return.

1. Log in to your account:
    1. In the "Email" field, enter your email address, and then click "Continue".
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Can I get my money back? You can choose between a refund to the original payment method or a credit note to shop with us, which is valid as soon as we receive your returned item. Select which you'd prefer when you’re registering your return in our returns centre.

How soon will I get my refund? A maximum of 5 days after we have received and checked the return item(s)

Can I return an item that was on sale? Sale items are final sale and are non-returnable and non-refundable.

Over 7 days have passed since an item I bought shipped. Am I still able to return it? We operate on a strict 7 day return policy.

Can I cancel a purchase? Yes you can. Please let us know prior to shipping otherwise we will need to charge you for shipping costs.